What We Collect and Why It Matters
When you open an account with us, we collect the details you submit at registration — your name, contact number and email address — along with transaction records generated each time you deposit or withdraw using Touch 'n Go eWallet, Boost or GrabPay. These records help
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us verify your identity, process payouts and meet obligations under applicable local law. We also capture device and session data: your IP address, browser type and pages visited within the platform. This is used to detect unusual login patterns and keep your account from being accessed
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by anyone other than you. If you use DuitNow or FPX for a transfer, the transaction reference is logged alongside your account ID for reconciliation. We do not sell your personal data to third parties. Data shared with payment processors — such as the wallet providers
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behind Boost or GrabPay — is limited strictly to what those processors need to complete the transaction. Your data is held for as long as your account remains active and for a further period required by applicable financial and anti-fraud regulations. Access is available where local
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law permits, and the scope of data processing follows the jurisdiction in which you are located.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.